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for a convenient stay

in-resort concierge service

With Jade Group, a stay is more than just a beautiful home, it's an experience that lets you make the most of every second in Hakuba. Whether it be catering delicious BBQs, organising tours and activities or simply making sure you have a reservation for your favourite restaurant, our concierge team will ensure a perfect stay.

complimentary resort shuttles

Take advantage of our in-resort shuttle services, provided complimentary to all guests for the ultimate convenience. Shuttles include a collection from any of Hakuba's main transportation hubs upon arrival and door-to-resort ski journeys, and a drop-off for your journey home.

professional housekeeping

Thorough cleaning by our dedicated and professional housekeeping team assures you are welcomed to a safe and hygienic environment when checking in to your holiday home. Regular housekeeping is also provided during your stay, with replenishments of towels and amenities upon request.

Jade Rental Car & Private Transfers 

At JADE RENTAL CAR, we offer a fleet of vehicles for hire in-resort and private transfers from major airports and stations for a seamless travel experience for our valued guests. Click on the links below to learn more.



Travelling with young children? We have you covered. Hakuba boasts a variety of daycare and babysitting options, catered to your specific family's needs. For those on holiday, certified babysitters can be arranged to take care of the most precious guests of all, in the comforts of your holiday home. 


for an effortless holiday

Hakuba has no shortage of excellent rental shops offering top-tier skis, snowboards, and snow attire for hire or purchase. Our top recommendation is Central Snow Sports for booking all your hire needs in advance of your stay from their online booking platform here.

jade snow sports: ski lessons

Private ski or snowboard lessons offer the perfect opportunity to hone your skills, whether you're a first-time skier or a seasoned mountaineer. Contact us at JADE SNOW SPORTS for focused and flexible private lessons conducted by professional instructors. More info here.

hakuba ski schools

Group lessons are a fun way to enhance your skills on the mountain with fellow students on the same level. Take part in exciting ski or snowboard lessons conducted by professional instructors from the most reputable ski schools in the valley.

private massage therapy

Treat yourself to soothing aromatherapy or invigorating deep tissue massage. Certified massage therapists can be arranged to provide your choice of relaxing treatment, in the comfort of your holiday home.

dinner reservation service

Savour the fine tastes of Hakuba effortlessly, as our concierge team will gladly recommend and arrange reservations on your behalf, as per your culinary desires. Contact us today to find out the finest dining establishments Hakuba has to offer, for any occasion. 

exclusive cellar wines

We have prepared an exclusive selection of premium wines, Japanese whiskeys and champagne for guests to enjoy upon request, from our in-house wine coolers and menu. Simply contact our concierge during your stay and we will deliver your desired bottled beverage, charged upon check-out. 


treat yourself on a special occasion

resort services / info

Resort Services To Enhance Your Holiday.

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