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GUEST SERVICES

From arrival to every day in Hakuba.

Transfers, breakfast, dining, skiing, car rental and concierge — JADE Guest Services bring every part of your villa stay together under one team.

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Service 01 of 5

Arrival & Departure Transfers

Reserve in advance and we can arrange convenient transfers between the airport and your villa, so your journey begins smoothly from the moment you arrive.

  • Arrival & Departure Transfers

  • Ideal for guests travelling with substantial luggage

  • Advance reservation required

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Service 02 of 5

Private Chef

Enjoy beautifully prepared cuisine in the privacy of your villa, with a dedicated chef creating a dining experience just for you.

  • Japanese Cuisine

  • Western Cuisine

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Service 03 of 5

Ski School

Receive personalised instruction from professional ski coaches, with lessons tailored to your ability and goals. English- and Chinese-language instruction is available, helping you ski with greater confidence and make the most of Hakuba's world-class slopes.

  • English-Language Instruction

  • Chinese-Language Instruction

Service 04 of 5

Bespoke Itineraries

From itinerary planning to restaurant reservations, JADE creates a journey around your preferences, curating destinations, dining and experiences so every moment in Hakuba feels effortless and memorable.

  • Itinerary Recommendations

  • Restaurant Reservations

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Service 05 of 5

HOUSEKEEPING

Our professional housekeeping team keeps your villa immaculate and comfortable, so you can simply relax and enjoy every moment.

  • Villa Cleaning

  • Towel Replacement

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Final CTA

Plan your Hakuba stay with JADE.

Transfers, breakfast, dining, skiing, car rental and concierge— from pre-booking questions to in-stay support, all in one path.

book your stay
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